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Answered

Service Renewal

Juan Carlos Nunez Umana 7 months ago updated by Łukasz Kubicki 6 months ago 9

Hi Team, 

I need to renew a service with you that has been expired since March 1st.

I have contacted Luke and the office directly but no resonse received yet and this is urgent. 

Can I get someone to assist on this matter please?

Answer

Answer
Answered

Hi Juan,

Sending over the invoice. Will send it also to accounts.payable_US@lionresources.com.

FA_000001_03_2022 Conversant LLC.PDF

Regards,

Luke

Under review

Hi Juan,

Very sorry for the delay. Could you please confirm that the account you want to extend is linked to this email: CNVR_ITProcurement@conversantmedia.com

Regards,

Łukasz

Hi Lukasz, 

I assume yes. 

This is last year's invoice.


R_00001_03_2021.PDF

Can you please share the quote for the next period and have it sent to my email please?

OK, this account is valid till 3/17/22. We'll extend if for another year on Monday morning CEST. Once we do it I'll send you an invoice. Shall we use the same billing data as on the invoice you just shared?

Regards,

Łukasz

Luke, 

We have some internal processes to follow before submitting a PO for renewal. 


Can you share a quote first with the next renewal period?


Hi Luke, 

I understand the service expiration date is today and I'm working to get our PO processed today but just to avoid service interruptions, can you extend the service for a couple more days. 

Can you please let me know if this is possible?

PO 4501733098 Vertabelo BP006524.pdf


Hi Luke, 


Please find attached the PO 4501733098. Please reply to confirm receipt.


You MUST list the Purchase Order number on your invoice or we will not be able to process for payment.


Invoices need to be sent email to:


SAP Rollout_RESOURCES_US - accounts.payable_US@lionresources.com


Let me know if anything else is required on our end.

Hi Juan,

The Vertabelo account has been already extended. We'll issue an invoice and send it to the provided email shortly.

If you need anything else, just let me know.

Regards,

Luke

Answer
Answered

Hi Juan,

Sending over the invoice. Will send it also to accounts.payable_US@lionresources.com.

FA_000001_03_2022 Conversant LLC.PDF

Regards,

Luke