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Respuestas

Need to remove users

Eugene Vais hace 5 años actualizado por Adam Mościcki hace 3 años 3

Hello,I have 3 users that I need to completely remove from the account. While I am able to lock them, I am not able to remove them. The Delete button is not enabled since some documents are shared with them. Please help with this.

Respuesta

Respuesta

Hi,


That ticket is private now. Here is an instruction:


Please do the following steps:
1. Please log in
2. Open https://my.vertabelo.com/company-account/documents - this is a page showing all documents in the team.
3. Select user that you want to delete in the top left select field.
4. For each document where he is an owner please remove it or take access of it.
5. Remove user.


Hope it helps.

Respuestas

I have already answered in another ticket, so i will close this one.

How do I find the other ticket you answered it in?

Respuesta

Hi,


That ticket is private now. Here is an instruction:


Please do the following steps:
1. Please log in
2. Open https://my.vertabelo.com/company-account/documents - this is a page showing all documents in the team.
3. Select user that you want to delete in the top left select field.
4. For each document where he is an owner please remove it or take access of it.
5. Remove user.


Hope it helps.