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User died. Need to re-assign ownership's and delete account
User died, was owner of a document. Need to delete document he owned (already copied to new owner) and delete his account so we can add a new user (we are at our max user limit). I can't seem to do anything as administrator but lock his account.
Customer support service by UserEcho
To be clear, we have no way of accessing his account. I just need to delete his documents and his user account. There does not seem to be a way for an administrator to do this.
There's no such option at the moment. We plan to change it so that Team Administrator could manage permissions to all documents within the account, but it's not available yet. Right now, removing user who has documents requires our help.
I see that you also created a private topic, so let's continue this case there.