Идеи
Ответ
If you want to change your credit card please follow steps:
1. Click "My Account" on top menu
2. Click "Manage personal account plan" button
3. Click "Billing info" button (it is located on the right side of the page)
4. Click "Edit personal billing data" button
5. Enter new credit card info and click "Save"
Hi Rafal,
have these instructions now changed? I am trying to do this with our company account, and I cannot click on our company name and I cannot find a "Manage personal account plan" button. What do I do now?
Cheers
Linda Braendler
Hello Linda,
Yes, they have changed. New steps are as follows:
1. Click "My Account" on top menu.
2. Click on the "Add billing data" button ("Billing data for your account" section)
3. Enter new credit card info and click "Save"
I hope this helps you.
Best regards,
Adam
Hi Adam,
the 'my account' page that I see does not contain an 'Add billing data' button. We definitely have an account, as I have an email from you saying the payment failed due to the credit card expiring. Do I need to take this somewhere else to get it fixed? Do you need to see my account details?
Cheers
Linda
Сервис поддержки клиентов работает на платформе UserEcho
Hello Linda,
Yes, they have changed. New steps are as follows:
1. Click "My Account" on top menu.
2. Click on the "Add billing data" button ("Billing data for your account" section)
3. Enter new credit card info and click "Save"
I hope this helps you.
Best regards,
Adam