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Not a bug

I can't register, VAT ID is not recognized!

Sergio Sardo 7 years ago • updated by anonymous 7 years ago • 3

I'm having a big problem, passing from a Trial account to a paid one. I need to insert my -Italian- VAT ID and I tried either with the usual "IT" prefix code, either without it, but I always get the below pic.

Image 526


I've tried twice yesterday and once today... :-(
I need to register soon, since my trial expires in a few days...

Thanks

Under review
anonymous 7 years ago

I see that you managed to pay for a subscription before we started to help you. Is there anything we can do for you in this thread, or should we close it?

Sergio Sardo 7 years ago

Hi. This morning it worked fine, and I've just received the first invoice :-)
Anyway it gave me troubles for two days (many tries), since I was in trial phase, and I was not sure to be able to pay in time...
Anyway, here I am now....Thanks

Sergio

Not a bug
anonymous 7 years ago

There was no action required on our side, so I'll mark it as "not a bug." If such issue happens again, we'll take a closer look at it. Most probably there were problems with payment gateway VAT validator - we don't check it in our code.

I'm glad you finally managed to get over this. Welcome on board :)

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