Not a bug
I can't register, VAT ID is not recognized!
Sergio Sardo 6 years ago • updated by Michał Kołodziejski 6 years ago • 3
I'm having a big problem, passing from a Trial account to a paid one. I need to insert my -Italian- VAT ID and I tried either with the usual "IT" prefix code, either without it, but I always get the below pic.
I've tried twice yesterday and once today... :-(
I need to register soon, since my trial expires in a few days...
Customer support service by UserEcho
I see that you managed to pay for a subscription before we started to help you. Is there anything we can do for you in this thread, or should we close it?
Hi. This morning it worked fine, and I've just received the first invoice :-)
Anyway it gave me troubles for two days (many tries), since I was in trial phase, and I was not sure to be able to pay in time...
Anyway, here I am now....Thanks
There was no action required on our side, so I'll mark it as "not a bug." If such issue happens again, we'll take a closer look at it. Most probably there were problems with payment gateway VAT validator - we don't check it in our code.
I'm glad you finally managed to get over this. Welcome on board :)