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Academic account logs out or change to read-only

Oswaldo Figueroa Domejean 4 years ago updated by Adam Mościcki 4 years ago 2

I have an academic account, I am the professor. My students are taking a test, but lot of them report me that vertabelo suddenly log out or change to read-only mode. they have to reload the page, but it does not solve the problem, it is still happening the same. The date is 13 nov 2020, the test was from 19:00 to 21:30. What happen? Thanks in advance.

As written above, document keeps getting locked out by the same user working on it and says it is now read-only. Asking for  Sometimes a document is closed in the middle of a session and user is thrown into the documents list. I have reports from a lot of students with academic accounts having troubles.

Best regards.