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Latency for UI
I am on my 5th day trialling Vertabelo. I have a diagram with about 90 entities - not large, not small.
I want to move to a paid subscription because I want to expand the team of collaborators.
Yet the latency in the UI is a problem. It takes a long time to register clicks and zooms.
I use Figma constantly and it is buttery smooth on my machine, so its not my machine or my network connection.
Is this latency standard for Vertabelo? Will it improve when i move to a paid subscription?
Customer support service by UserEcho
Hello,
We have models with 100+ tables and they are working fine.
Are you working on Firefox? We had problems with Firefox in the past. What is the resolution of you screen, is it 4K ?
I haven't tried Figma yet, but I am going to check it.
Best regards,
Adam
The paid subscription should work with same latency as in trial period.
Adam - my browser is Safari (on a fast MacBook Pro). I have a 24 inch 4k screen. I notice the latency is much worse when I zoom out. At 100% it's not great - the latency is noticeable. But at 50% it usually takes more than a second to register a click or a drag. Zooming in and out is really slow.
Figma is in truth extraordinary... a lot of effort gone into the ux. But it's an excellent test of network connection.
Hello Conrad,
We have run some tests and can confirm that Firefox has evident latency on 4k screens.
Safari browsers doesn't work as smooth as Chrome too (at least on the MacBook Pro M1 I use) - the latency is noticeable, but the app is usable compared to Firefox. Chrome works smoothly.
Can you please try running Vertabelo on Chrome browser, so we can confirm it is a browser related problem?
We will try to fix latency problems as soon as we can.
Best regards,
Adam
Hello Conrad,
We have introduced some UI optimizations. Could you please check if the improvement works for you?
Best regards,
Adam