The take control feature is taking hours to load

The new “take control” mechanism has been on the production system since yesterday. Since that you should not experience such behaviour as you described. In normal conditions it should take no more than 10-15 seconds. In case when someone who edits models is out of network or freezes the computer it is maximum 2 minutes to take control by someone else.

Vertabelo is fantastic. However, the "Take Control" feature sucks so much. I just had to end a difficult to schedule team call.  It constantly prevents work and there is nothing I do but stop using Vertabelo for hours.

1. I am the only user so there is nobody else "out of network".

2. Taking control spins at 50% and rarely succeeds.

3. WHAT CAN I DO TO FORCE TAKING CONTROL BACK IMMEDIATELY?

Thank you for any help with this.