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How do I change Credit Card payment?

David Löwenbrand 6 years ago updated by Anya Shokodko 3 years ago 5

Answer

Answer

Hello Linda,


Yes, they have changed. New steps are as follows:

1. Click "My Account" on top menu.

2. Click on the "Add billing data" button ("Billing data for your account" section)
3. Enter new credit card info and click "Save"


I hope this helps you.

Best regards,

Adam

GOOD, I'M SATISFIED
Satisfaction mark by David Löwenbrand 6 years ago
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Hi,

If you want to change your credit card please follow steps:
1. Click "My Account" on top menu
2. Click "Manage personal account plan" button
3. Click "Billing info" button (it is located on the right side of the page)
4. Click "Edit personal billing data" button
5. Enter new credit card info and click "Save"


Hi Rafal,

have these instructions now changed? I am trying to do this with our company account, and I cannot click on our company name and I cannot find a "Manage personal account plan" button. What do I do now?

Cheers

Linda Braendler

Answer

Hello Linda,


Yes, they have changed. New steps are as follows:

1. Click "My Account" on top menu.

2. Click on the "Add billing data" button ("Billing data for your account" section)
3. Enter new credit card info and click "Save"


I hope this helps you.

Best regards,

Adam

Hi Adam,

the 'my account' page that I see does not contain an 'Add billing data' button. We definitely have an account, as I have an email from you saying the payment failed due to the credit card expiring. Do I need to take this somewhere else to get it fixed? Do you need to see my account details?

Cheers

Linda