- Vertabelo
-
Villur
0
Fixed
Need to remove users in order to buy a plan
I am trying to renew my account, which lapsed, but it will not allow me to remove users or select a smaller plan. I am on the only one at our company who wants to use Vertabelo, so I don't need the old plan. I hope to change that down the road, but I need to be able to use it myself first. Can you help me remove those users or purchase a smaller plan somehow?
Customer support service by UserEcho
Hi,
I've switched your account to trial plan. You'll be able to remove users and theirs documents to meet your personal plan account limits. Please go to "Team" top menu options to manage users and documents.
Hello,
I have the same problem. I need to renew as an individual but there are 2 old users that I can delete since they have access to some documents but because the subscription is expired, I can't remove their access so I can delete them so I can renew as an individual
We already answered this in the private ticket.