0
Not a bug

Can not creat Logical data model

Hung Le nguyen 1 month ago updated by Adam Mościcki 1 month ago 4

Hi Support team,

Could you please check my account, I can't create the new Logical data model (it seems being disabled even I have just only 1 model in my document)

Answer

Answer
Not a bug

Hello,

Logical data model designer is available in Team plans only. 


Hope this helps,
Adam

BAD, I'M UNSATISFIED

sorry I do not satisfy with your response. On the portal from purchasing could you share with me where it said that.

As I understand you only showed that maximum 5 models I am allowed to create not depending on plan I purchased.

Satisfaction mark by Hung Le nguyen 1 month ago
Answer
Not a bug

Hello,

Logical data model designer is available in Team plans only. 


Hope this helps,
Adam

Hello,

You are right. That information was missing in the pricing matrix. We added it today https://www.vertabelo.com/pricing/

If you are not satisfied with this I can propose a full refund.

Sorry for any inconvience caused.

Adam

Hi team,

Your app is well designed, I prefer that you allow for 5 mòdels limitted rather than type of model.

If it could not be, I would like to refund.

Thanks and regards,


Hello,

Unfortunately. Right now, there is no way to enable a feature for one user. 

I have initiated the refund of your payment (it may take a few business days).

Cause it was our mistake, as a "compensation" I left access to the platform for the next 6 month.

Best regards,
Adam