0
Не ошибка

Can not creat Logical data model

Hung Le nguyen 10 месяцев назад обновлен Adam Mościcki 10 месяцев назад 4

Hi Support team,

Could you please check my account, I can't create the new Logical data model (it seems being disabled even I have just only 1 model in my document)

Ответ

Ответ
Не ошибка

Hello,

Logical data model designer is available in Team plans only. 


Hope this helps,
Adam

ПЛОХО, МНЕ НЕ ПОНРАВИЛОСЬ

sorry I do not satisfy with your response. On the portal from purchasing could you share with me where it said that.

As I understand you only showed that maximum 5 models I am allowed to create not depending on plan I purchased.

Оценка удовлетворенности от Hung Le nguyen 10 месяцев назад
Ответ
Не ошибка

Hello,

Logical data model designer is available in Team plans only. 


Hope this helps,
Adam

Hello,

You are right. That information was missing in the pricing matrix. We added it today https://www.vertabelo.com/pricing/

If you are not satisfied with this I can propose a full refund.

Sorry for any inconvience caused.

Adam

Hi team,

Your app is well designed, I prefer that you allow for 5 mòdels limitted rather than type of model.

If it could not be, I would like to refund.

Thanks and regards,


Hello,

Unfortunately. Right now, there is no way to enable a feature for one user. 

I have initiated the refund of your payment (it may take a few business days).

Cause it was our mistake, as a "compensation" I left access to the platform for the next 6 month.

Best regards,
Adam

Сервис поддержки клиентов работает на платформе UserEcho